At Aura Accessories Solutions, we aim to provide quality products and a smooth shopping experience.
Return Window:
Customers can request a return or replacement within 7 days of delivery.
Return Eligibility:
The product must be unused, undamaged, and in its original packaging with all tags, accessories, and invoice.
Damaged or Wrong Product:
If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery with order details, photos, and an unboxing video.
Refund Process:
Once the returned product is received and inspected, the refund will be processed to the original payment method within 5–7 working days.
Non-Returnable Items:
Used products, damaged items due to customer handling, missing packaging, or products without proof of purchase will not be accepted.
Cancellation:
Orders can be cancelled before dispatch. Once shipped, cancellation may not be possible.
Contact:
For return or refund support, contact us through the details available on our website.